When I Fire These People, The Whole Team Steps Up

Can I fire my best salesperson? I have an employee who outperforms every other salesperson by a wide margin. Uh, but she creates a ton of chaos in the office via demeaning others and bragging. I've given her warnings, but she's stuck in her ways. I'm afraid of firing her because she makes up so much of our sales. What should I do? Yeah, it's a tough one. What we have to determine is why she is more successful. And that means she is doing some actions that the rest of the team is not doing. And so what I would want to do is probably isolate the rest of the team from her physically or you know emotionally and basically explain these are the successful actions that she is doing and these are the unsuccessful things that she is doing and I'd want to see some uptick there because as much as I'd love to say yes just fire her if you go bankrupt tomorrow then that's not good. Now if you do have a bit of a cash buffer and I don't know how big the team is. um when I have let go of what I'd call like your cancer cancer stars um the rest of the team will step up. Every time I have done it, the rest of the team makes up for the volume. None of them necessarily beats the star, but the whole team's average goes up and then we don't actually see a drop in production overall. Um but then it's way easier for us to get people to follow process because they're not like, well, the star doesn't have to go to practice. The star has all these exceptions. And so, um that is how I that is how I mitigate that. But basically one number one isolate the variables the actions that she is taking that other people are not taking so you can tell them to take those correct actions to make more money. And then number two we basically want to create a 30 or 60 day plan where you say guys like and I would say maybe you play this a little closer to your chest if you've got uh some people on the team that you trust. You say listen I need you to pick up your game and if you can just get to here um I can make some significant changes on the team which will benefit everyone. You don't need to say you're going to fire her. You just need to say we're going to make some changes and you're going to like them. Um, and then also actively like go look for other sales people that want to follow your process. But whenever I see somebody who's dramatically outperforming everyone else, that usually means there's a lack of process and lack of training. Because everyone does. If you have a bunch of killers and everyone's following the killer process, then everyone makes a lot of